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Tec3270 TECHNICAL SUPPORT: |
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| Option |
Attendance Way |
Response Time |
Price |
| Clarification of doubts and problem registration
on public version of Tec3270, for which is available the source code |
By Electronic Mail |
Until 96 hours, with no guarantee to be attended on this time limit,
although most of the cases are attended in 48 hours. |
Free |
| Clarification of doubts and problem registration
on professional version of Tec3270, for clients that have licensed less than 50 copies. |
By Electronic Mail |
Until 48 hours, guaranteed to be attended on this time limit. |
Free, included on licensing. |
| Clarification of doubts and problem registration
on professional version of Tec3270, for clients that have licensed from 51 to 500 copies. |
By Phone or FAX, may use Electronic Mail if it is preferred. |
Until 24 hours, guaranteed to be attended on this time limit. |
Free, included on licensing. |
| Clarification of doubts and problem registration
on professional version of Tec3270, for clients that have licensed more than 500 copies. |
By Phone or FAX, may use Electronic Mail if it is preferred. |
Until 12 hours, guaranteed to be attended on this time limit. |
Free, included on licensing. |
| Clarification of doubts and problem registration
on public or professional version of Tec3270, with personalized attendance. |
Initially by Phone, can be done later with local presence. |
Imediatelly, with exclusive attendance, until complete resolution of problem
or doubt. |
US$ 50,00 per hour, at least 1(one) hour at minimum, not being included
displacement and hotel costs, when local presence is necessary |
Note:
Attendance to Problem Registrations that cause new functions to be added
to the product, or that cause spending more then one expert hour for having its solution,
will have an specific budget.
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