This page contains informations about Tec3270 troubleshooting and ways of
contacting the author.
Troubleshooting
The standard Technical Support alternative is free, based on E-mail,
for resolution of problems found in Tec3270 operation.
Other alternatives exist that can be used
for personalized attendance, with a small cost, and they can be examined in
other Technical Support options.
Problem registration should be done by sending an email to
tec3270@inttec.com.br,
including following informations:
Operational system name and version:
For example: Windows XP, Windows 98, Windows 2000, etc.
Function/Topic where the problem was found:
For example: Session Configuration, Remote Printing, etc.
Problem Description:
Detailed description of the problem.
The more detailed is the description, the less time the solution will be available.
Technical data:
When abnormal end of program occurs,
send the complete error message, capturing the screen image, if possible, using
the Shift+PrintScreen key combination and pasting it on your message.
Other data:
Other informations that could be useful for troubleshooting,
such as, steps executed before the problem occurs, previous abnormal behavior of
the program, etc...
Our compromise is to return to the sender the problem solution in the next 96 hours,
beggining from day and hour of email being received, but, for some reason,
some problems may have a bigger stated period of resolution.
In this modality of free Technical Support, we will look for an way of bypassing the problem,
inside of the stated period above established, at least, until the solution of the problem
and the availability of the correction have been accomplished.
Technical Support & How to have your copy registered
Complete informations about copy registration and technical support
can be obtained in following pages: